Member Story: Caroline Lee, Social Value Advisor, VolkerRail

1. How did you get into CR&S, and why did you choose this profession?

I am strongly motivated by social mobility. I was raised in a deprived area, in a low-income household and despite the social inequality I was supported to thrive and grow. I worked hard to shape a path in life and encourage others to do so.

I worked for several years in the third sector, privileged to experience firsthand the passion and drive in a sector which despite constant uncertainty over funding is full of people and organisations who find imaginative ways to delivery high quality outcomes and impact based on genuine need. Helping others has always been my true calling.

I first started out in Social Value after a successful social isolation project came to an end due to lack of funding. I was drawn to Social Value because it perfectly aligned and build on my skillset. I identified and led on ways work collaboratively with the third sector to maximise impact.

Since joining the rail sector in a more senior role with a larger organisation and a wider remit I have found myself becoming increasingly interested in the wider CR&S landscape as well as EDI (Fairness, Inclusion and Respect) initiatives.

2. What do you need to do your job brilliantly?

First and Foremost, Passion. This not only helps drive me, but it rubs off on people. It helps you to get others (internally and externally) to join you on the journey. Passion is very hard to ignore.

Having the Buy-in from senior management and colleagues is also essential. To fully succeed CR&S and in my case Social Value must not be seen as just my role, it needs to be fully embedded in the organisation and be part of its culture.

Collaboration and connections are also very important. Taking time to find, build and maintain relationships is essential.

3. What advice would you give to others on getting into CR&S?

Don’t be afraid to approach others. Most people in this profession are approachable and passionate about what they do and will have time to speak with those who want to get into the profession.

Look out for mentoring opportunities and take the opportunity to grow and expand your knowledge in all areas, even those you aren’t as close to as it will really help with your professional development.